AT&T Mobility Final Bargaining Report

The parties continued meeting today in an effort to resolve outstanding issues.  At 6:53 p.m., your CWA Bargaining Committee reached a tentative agreement with AT&T Mobility on a new contract.  The following summarizes the changes your bargaining team was able to negotiate.

Wages

• Wage Increases
  • 2020 – 2.00%
  • 2021 – 2.75%
  • 2022 – 2.50%
  • 2023 – 2.25%
• Ratification Bonus
  • $1,000

Benefits

• Short Term Disability
  • No Changes
• Pensions
  • Banded Plan – no changes
  • BCB2 – no changes
• Paternity Leave
  • The Union negotiated 2 weeks of paid parental leave effective 1/1/2021
• Healthcare
  • 29% Cost share for all Current employees
  • 32% Cost share for all employees hired after 1/1/2021
  • 3 tier plan
  • Co-Insurance for RX

Upgrades

• Customer Service Representatives, Customer Service Specialist, Client Service Specialist
  • The Union successfully negotiated an upgrade for approximately 2,000 employees with an increase to top step of $42
• Business Customer Service Specialist II (BCSSII)
  • The Union successfully negotiated an upgrade with an increase to top step of $78
•  Clerical Associates and Workforce Administrator
  • The Union successfully negotiated an increase to top step of $15

Article 12 – Hours of Work

• The Union negotiated improvements including; A mini-shift bid will be initiated to integrate the New Hires into the existing schedule.

Article 14 – Force Adjustment

• The Union negotiated improvements including; the cap for severance pay was increased to $18,000 and increased the notification timeframe in Retail Sales rearrangement or store closure.

Article 15 – Non-Discrimination

• The Union negotiated improvement to the article language in language to include gender identity and expression.

Article 16 – Safety

• The Union negotiated improvements to consider information provided by the employee regarding the State of Emergency for any impact to attendance related discipline.

Article 17 – Company-Union Relationship

• The Union negotiated improvements related to time off for Union Activities and time off to attend solely to Union matters.

Article 19 – Basis of Compensation

•  The Union negotiated improvements related to Retail Sales Consultants and placement in the new wage table if moving to or from the RSC title
• The Union negotiated improvements to the On-Call pay out to $38.

Article 21 – Absences  

• The Union negotiated improvements including; language improvement by adding Memorial Service and by adding an additional day for travel beyond 200 miles

• The Union negotiated a ten (10) day paid absence cap to those hired before 1/1/2017 and a five (5) day cap on those hired after 1/1/2017

Article 25 – Exchange Time

• The Union negotiated improvements to the scheduling of exchange time language.

Letter of Agreement – Quality Observations

• The Union negotiated improvements that the Company is limited to eight (8) observations in the Call Centers and six (6) observations in Retail Locations

Letter of Agreement – Safety Boots

• The Union negotiated that the Company will provide climbing boots

Letter of Agreement – Prescription Safety Glasses

• The Union negotiated that the Company will provide safety glasses.

Company Wellness Letter

• Added Company Wellness Letter for access to Your Health Matters

CVS Caremark

• Added CVS Letter that allows employees to pick up 90-day supply at CVS as opposed to mail order

Integrated Solutions Rep Operational Items

• Added letter to address IHX concerns in Arkansas related to system access

Letter Outside of Agreement – Manager in 60 (MI60)

• The Union negotiated a letter of agreement that provides guidelines for call centers using this program.

Letter of Agreement – Employee Security Commitment

• The Union negotiated a letter of agreement that provides guidelines for those affected by a Call Center or Retail Sales closure.

MOA Regarding Voluntary Recognition

• The Union negotiated the continuation of this letter.

National Transfer Plan

• The Union negotiated the continuation of this letter.

Letter Outside of Agreement – Team Lead Program

• The Union negotiated a letter of agreement that provides guidelines for call centers using this program.

Attendance language in settlement

• The Union successfully negotiated a recalculation in attendance points reducing points assigned for multi day absences under point-based attendance policies to .5 points after day 1. 

Letter of Agreement – At-Risk Pay 

• The Union successfully negotiated to move $2,500 from the “at-risk” commission to annual base wage for Retail Sales Consultants
• The Union successfully negotiated to move $500 from the “at-risk” commission to annual base wage COS Sales Advocate (Cricket)

Memorandum of Agreement – Call Center Percentages

• The Union negotiated that call centers in District 6 will receive no less than 7% of the total calls for the life of the contract

IHX Sales Profile Letter

• The Union successfully negotiated a letter to address IHX concerns in Arkansas related to system access

Letter Outside of Agreement – Wireline/Wireless Transition

• The Union negotiated a letter to secure discussion about movement from AT&T Southwest Wireline agreement to the AT&T Mobility agreement in the event of a AT&T Southwest Wireline call center surplus.

Your Bargaining Committee wishes to commend the members, Locals and District 6 Staff and personnel for their constant support and mobilization efforts as we worked through the issues and the process of negotiating this new contract.  We believe this tentative agreement includes significant improvements in wages, benefits and working conditions for our CWA members.  The Bargaining Committee unanimously recommends ratification of this tentative agreement.

All members are encouraged to contact their respective Locals regarding contract explanation meetings and Local ratification votes.  Again, your Committee is unanimous in their recommendation of this tentative agreement.

In Solidarity,
Your CWA Bargaining Committee